Privacy Policy

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being collected and processed. When we use the term “PII” we mean information that can be used on its own (or in combination with other information) to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII.

What personal information do we collect from the people that visit our blog or website?

When you register on our site or otherwise provide information about yourself, we collect name, email address, mailing address, phone number, credit card or Automated Clearing House (“ACH”) information. We do not collect information from visitors of our site if the visitor does not choose to register. If you are a Carrier and sign up to join our network, we may also ask for your MC or USDOT number. You may visit our site anonymously.

When do we collect information?

We collect information from you when you register on our site, place a Shipment Request, subscribe to the blog or newsletter, register to become a Carrier, respond to a survey, fill out a form, provide us with feedback on our products or services, or enter information on our site. We use tracking pixels for identifying visitors to our websites and for behavioral marketing including customizing ad placements they may be shown on certain websites. We also use cookies, as explained more fully below.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features as described above, and in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Your personal information is stored in secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a PCI compliant provider and credit card information is not stored on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We may transfer your personal information to outside parties who assist us in operating our website, conducting our business, or serving our users, so long as those outside parties agree to keep your information confidential and only process it as needed to perform their services. We may also release information to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and accordingly we do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

We allow third-party behavioral tracking, as described above.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify affected users as soon as reasonably practicable (i.e. once we determine that the user’s personal information has been part of a data breach) via in-site notification and, if possible, via email.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Notices of Copyright Infringement

Be advised that Opus9 has:

  • adopted and implemented a policy of terminating the accounts or subscriptions of repeat infringers;
  • and accommodating and not interfering with standard technical measures used by copyright owners to identify and protect their works

In accordance with the Digital Millennium Copyright Act (“DMCA”), Pub. L. 105-304, Opus9 has designated an agent to receive notification of alleged copyright infringement occurring in the company’s domain. If you believe that your copyrighted work is being infringed, notify our designated agent specified below.

Designated Agent:

Trupti Desai
440 N Wolfe Road, #282,
Sunnyvale, CA 94085

E-mail address for designated agent: dmca@opus9.com

The Digital Millennium Copyright Act requires that all infringement claims must be in writing and must include the following information:

  • A physical or electronic signature of the copyright owner or the person authorized to act on its behalf;
  • A description of the copyrighted work claimed to have been infringed;
  • A description of the infringing material and information reasonably sufficient to permit Opus9 to locate the material;
  • Your contact information, including your address, telephone number, and email;
  • A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and, under the pains and penalties of perjury, that you are authorized to act on behalf of the copyright owner.

Please be advised that Opus9 has adopted and implemented a policy of terminating the accounts or subscriptions of repeat infringers of copyrights. In addition, Opus9 has adopted and implemented a policy accommodating and not interfering with standard technical measures used by copyright owners to identify and protect their works.